I was recommended to Viator by Andy a couple of years ago and had made several travel bookings through their website. On most occasions, I have relied on the reviews and ratings to formulate a decision. Recently we booked a Last Supper tour while in Milan through Viator. I left some honest but possibly damaging feedback on the tour and was expecting the review to be updated on the website.
Looks like the Viator is not keen on letting serious travellers know the truth. Any one doing his/her due diligence would have recognised the red flags when virtually every review was a "Absolutely loved it". Mine definitely wasn't. So if you are considering a particularly exotic tour package - you have been warned!
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